By Sarah Davis,
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4.6 / 5
TOTAL SCORE
SUMMARY

The idea behind LegalZoom was to help small businesses and individuals with their legal needs. The LegalZoom service is best suited for small businesses, startups, and individuals who don’t have an in-house legal department but need regular legal assistance.

As a part of the LegalZoom services, they have a network of attorneys who can provide expert legal advice, attorney consultations, and legal reviews. In many cases, these legal services are more suited for small businesses and startups operating on a strict budget.

DETAILED RATING
Feature
Ease of Use
Pricing
Support
Security
POSITIVES
  • Arguably the oldest online legal service
  • A large variety of legal services
  • Affordable initial legal help
  • Access to attorney consultations
  • 60-day money-back satisfaction guarantee
NEGATIVES
  • Expensive and lengthy business formation service
  • Not the most stellar customer service

LegalZoom is an online platform for small businesses and individuals, mainly providing legal advice and legal help. The LegalZoom platform was founded in 1999, and by 2003, they have served close to 100K users, now having over 4 million users in the US alone.

The platform has an exciting set of services that can help a small business or an individual with their legal needs and expert legal advice from lawyers. Here I’ll be taking a much closer look at the LegalZoom platform and its services.

Editor’s note: LegalZoom has been around since 1999, and in this time, this legal platform has helped over 4 million users. It proves that the founders had the right idea in creating a platform that caters to the basic legal needs of small businesses and individuals. The LegalZoom services are well-balanced, but some of them come at a higher price point. However, when in need of basic legal help and simple legal documents, LegalZoom is a great option if you don’t like hiring lawyers.

What Is LegalZoom?

The LegalZoom platform was designed by an ambitious group of attorneys, business leaders, and visionaries who believe that quality initial legal help should be available for everybody. The founders’ goal was to make legal help accessible to the average American citizens, and they were reasonably successful, as LegalZoom is among the best platforms of this type.

The main LegalZoom features include business formation tools, estate plan creation, intellectual property, and attorney advice. The legal services are arranged by type and include the following:

  • Business Formation Services
    • LLC
    • Incorporation
    • Non-profit
    • Sole Proprietorship
    • LP
    • LLP
  • Business Names
    • DBA/Business Names
    • Entity Name Available Check
    • Entity Name Reservation
  • Taxes, Licenses, and Permits
    • Federal Tax ID (EIN Number)
    • State Tax ID
    • 501c3 Application
    • Business Licenses
    • Seller’s Permit
  • Trademark, Patent, and Copyright
    • Trademark Registration
    • Trademark Search
    • Trademark Monitoring
    • Trademark Statement of Use
    • Office Action Response PRO
    • Patents
    • Provisional Application for Patent
    • Patent Search
    • Utility Patent
    • Design Patent
    • Copyright Registration
  • Legal Forms and Agreements
    • Legal Forms
    • Invoice Template
    • Bill of Sale
    • Letter of Recommendation
    • NDA and more
  • Corporate Changes and Filings
    • Corporate Amendments
    • Dissolution
    • Foreign Qualification
    • Corporate Name Change
    • Entity Conversion
    • DBA/Fictitious Business Name
  • Business Compliance
    • Annual Reports
    • Initial Reports
    • Minutes Manager
    • Compliance Calendar
    • Registered Agent Service
    • Operating Agreement
    • Bylaws and Resolutions
  • Additional Business Services
    • Corporate Supplies
    • Certified Copies
    • Certificates of Good Standing
    • Business Legal Plan
    • Franchise Disclosure Review PRO
    • Legal Document Review PRO
    • Website Terms and Conditions PRO
    • Business Email by Google Workspace
  • Real Estate Services
    • Residential Lease
    • Property Deed
  • Wills, Trusts, and Family Legal Services
  • Estate Planning Products
    • Last Will and Testament
    • Living Trust
    • Living Will (Advance Directive)
    • Financial Power of Attorney
    • Health Care Power of Attorney
    • Pet Protection Agreement
    • Probate and Executor Assistance
  • Marriage and Divorce
    • Divorce
    • Name Change
  • Real Estate and Finance Legal Services
  • Attorney Advice
  • Speak with an Attorney
    • Business consultation
    • Personal consultation
    • Contract and Agreements
  • Attorney-prepared services
    • Contract Drafting
    • Franchise disclosures
    • Trademark office action response
    • Downloadable forms and agreements

As you can note, the LegalZoom services are well-balanced and cover the basic legal needs of startups and small businesses. In addition, the platform has a 100% satisfaction guarantee in place, offering a 60-day refund fee for anyone unhappy with the LegalZoom services.

LegalZoom Pricing Plans

LegalZoom does not have an all-inclusive or per-set pricing plan in place. Instead, the LegalZoom prices depend on the legal needs of each user. However, here is an overview of the most popular services and their prices:

  • LLC Formation – $79 + state filing fees
  • Corporation Formation – $149 + state filing fees
  • Nonprofit Formation – $99 + state filing fees
  • DBA Registration – $99 + state filing fees
  • Federal Tax ID (EIN) – $79
  • Registered Agent Service – $299/year
  • Annual reports – $55 + state filing fees
  • Dissolution – $129 +state filing fees
  • Trademark Registration – $249 + federal fees to Do It Yourself; $599 + federal fees plus an attorney to take the lead
  • Copyright registration – $114 + federal filing fees
  • Estate Plan Bundle – $179
  • Business Advisory Plan – $31.25/month, includes attorney advice on copyrights, taxes, business formation advice, and contract creation
  • Legal Advantage Plus – $9.99/month, includes living trusts, child support, legal agreements, and duties related to compensation.

As you can see here, LegalZoom does not have any set pricing plans. Instead, the LegalZoom clients pay only for the services they use. This way, the clients can select and pay for the services they genuinely need and are not forced to pay for a pre-set set of services.

Pricing Plans LegalZoom

All LegalZoom clients are privy to the LegalZoom online resource base that has articles on the most pressing needs of the LegalZoom clients. Additionally, all clients can schedule a call with their US-based customer care agents to resolve any possible issue.

In the table below, I’ve compared the features of three online legal services; I’ve used their business formation service as a base for comparison. You can see here that LegalZoom has the most expensive business formation plan, but it comes with expert attorney help, something the other two services lack.

BRAND BASE PRICE PLAN ADVANTAGES LIMITATIONS
LegalZoomLegalZoom $79 + state filing fees Company formation, intellectual property protection, custom legal forms Excellent customer support, excellent legal services Lengthy processing time,

expensive yearly upkeep

LegalNatureLegalNature $39 + state fee Legal documents of any kind, business formation, business management software All legal documents in one place, excellent customer support, nicely organized service packages Services get expensive very fast, many additional up-sells
IncFile IncFile $0+state fee Company formation, annual compliance, free registered agent for a year Very affordable prices, next-day processing, free registered agent service for a year, simple ordering process Limited services, no extensive legal services, slow customer service

How LegalZoom Compares to Other Legal Services

Here I’ll compare the services of LegalZoom against LegalNature and IncFile. Among their many services, we are mainly interested in their business-related services, and we’ll be taking a closer look at these. LegalZoom and LegalNature have very similar services, including business formation and many other legal services, whereas IncFile has only business formation and business-related services.

LegalZoom does not offer a pre-set pricing plan, just like LegalNature. Instead, each service has a different price, and the final price the customer pays depends solely on the services they use. For example, the LegalZoom business formation service plan starts at $79 plus the state filing fees.

As opposed to this, IncFile has several pricing plans with pre-set features, all aimed towards the business formation and other business services. Also, LegalNature charges $39 + state filing fees for the same business formation service. However, LegalZoom offers professional attorney consultations, while LegalNature and IncFile do not have any such services.

LegalZoom has professional customer service in place with US-based customer agents and a fast response rate. Unlike this service, LegalNature and IncFile have good customer services, but many users have noted that these could use significant improvement.

The table here offers an overview of the features and services of these three online legal services. You can note the differences and ratings of each of them and more easily decide which one is best suited for your needs.

BRAND CUSTOMER SERVICE RANGE OF SERVICES RANGE OF LEGAL DOCUMENTS PRICE FOR BUSINESS FORMATION SPEED OF BUSINESS FORMATION COMPLIANCE SERVICE USABILITY
LegalZoom 5 5 5 4 3.5 4 5
LegalNature 5 4.5 5 4 4 4 5
IncFile 4 3.5 2 5 5 5 5

LegalZoom User Experience

User experience is a crucial feature of any platform, and LegalZoom has an excellent user experience. At the time of writing this review, LegalZoom had a 4.1-star rating on Trustpilot. It may not be the most stellar rating, but the primary notes were related to the service agents’ responses.

The platform has an excellent design, white background, black letters, and light blue highlights. You don’t need anything special to use: visit the official LegalZoom website and select the services you need. For example, let’s discuss their business formation service: open the LegalZoom website, select the business formation option and the type of business you wish to register.

Once you check the availability of the name you wish to call your business, you’ll need to enter the state where you wish to register your business and then follow the step-by-step guide on the screen and select the options that are adequate for you. I’ve captured some screenshots from the registration process and the additional up-sell options LegalZoom offers. However, you are free to select the features that best suit your needs.

User Experience LegalZoom

Customer Experience LegalZoom Customer Experience LegalZoom Customer Experience LegalZoom Customer Experience LegalZoom Customer Experience LegalZoom

From this, you can see the simplicity of use of the LegalZoom platform. When it comes to the use of the other legal services, LegalZoom is also very user-friendly. Legal documents and forms are also a part of the LegalZoom services, and the platform offers more than 150 legal documents and forms for business and personal use. These can be easily created on the platform, customized per your needs, and saved, printed, or downloaded into pdf format.

LegalZoom Customer Service

US-based customer agents operate the LegalZoom customer service. The LegalZoom customer agents are based in the USA and are available from Monday to Friday from 5 AM to 7 PM and on weekends from 7 AM and 4 PM Pacific Time. Many users have reported that they have a positive experience with the LegalZoom customer agents, while some people have said that they found their customer service agents slow and unhelpful.

Contact Us LegalZoom

Apart from the live customer agent support, LegalZoom has an extensive FAQ section on the official website. In addition, there is also a knowledge center and a page with legal help articles. All of these contain plenty of information on the LegalZoom services and the use of the platform.

From the online reviews I read on LegalZoom, most users find that LegalZoom is very suited for their needs. Many of these have stated that they find this service simple and in line with the basic legal needs of small businesses and individuals.

LegalZoom has a 60-day satisfaction guarantee. If a customer of LegalZoom is not satisfied with the platform’s services, they can ask for a refund of the fees paid to the platform within 60 days. Any of the fees paid for state and federal filing fees are not eligible for a refund.

LegalZoom FAQs

Is LegalZoom a Legitimate Service?

LegalZoom is an online platform offering essential legal services for small businesses, startups, and individuals. The platform also offers attorney consultations on basic legal needs but is no substitute for professional legal help. LegalZoom is not permitted to practice law.

What Legal Documents Are Provided by LegalZoom?

LegalZoom offers over 150 legal documents and forms, including affidavits, bill of sale, business service forms and documents, NDA agreements, and more. You can find the complete list of the documents and forms on the official LegalZoom website.

What Legal Services Are Provided by LegalZoom?

LegalZoom provides business formation services, intellectual property services, or personal services like creating a living trust and the like. There are also attorney consultations among the LegalZoom services, which can be used by selecting a plan and scheduling a consult. A list of all the LegalZoom services can be found on the official site.

How Many Documents Can I Create With LegalZoom?

LegalZoom does not put a limit to the number of legal documents one can create. Since each of these has a different price, there is no limit to how many documents you can create using this platform.

How Many Countries Is LegalZoom Available In?

At this time, LegalZoom has mainly aimed its features and services for US residents. However, the platform has expanded its services to include legal advice for UK residents.

Conclusion: LegalZoom Is a Legitimate Online Service for Your Legal Needs

LegalZoom is among the oldest online legal service platforms. The LegalZoom features are designed to help small businesses and individuals with their basic legal needs. The services include business creation, estate plan creation, intellectual property protection, legal documents and forms, and live attorney advice.

From everything I’ve learned about LegalZoom, its services are well-rounded for the needs of a small business or an individual. While some of the services are on the expensive side and the business formation service is relatively slow compared to its main competitors, LegalZoom is a good option when you need basic legal help without hiring an in-house lawyer.

Sarah Davis
Sarah Davis
Sarah Davis is a business executive specializing in mergers and acquisitions, corporate finance, and international law. She achieved her MBA from Cornell University after completing a legal undergraduate at UC Berkley. Sarah runs her own business consultancy firm in tandem with working alongside the FinImpact team.

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