By Daniel Lewis,
/ Advertising Disclosure

4.7 / 5
TOTAL SCORE
SUMMARY

BambooHR is best suited for small and medium businesses that need a proper HR management system. The BambooHR platform has excellent features for HR management; it comes with an employee self-service portal, good customer support, and impressive hiring and onboarding features.

DETAILED RATING
Feature
Ease of Use
Pricing
Support
Security
POSITIVES
  • Very user-friendly platform
  • Great employee onboarding
  • Nicely balanced features
  • Employee self-service portal
  • Mobile app for both employers and employees 
NEGATIVES
  • More costly than the competitors
  • Payroll is an add-on with an additional fee
  • The mobile app lack extensive benefits data

BambooHR is among the best cloud-based HR management systems. This platform has services optimized for small and medium companies with less than 1,000 employees. All the BambooHR features are well-rounded and include time tracking, human resource information system (HRIS), applicant tracking system (ATS), payroll processing, benefits administration, employee engagement/satisfaction tools, automated reminders, and more.

During my research into this platform, I found that BambooHR offers every feature a business needs to manage each aspect of its human resources. The BambooHR platform has a simple onboarding process and also streamlines the recruiting process.

The benefits management provided by BambooHR is also quite good; to further accommodate its clients, the platform also has mobile apps for both iOS and Android users. Read ahead for a detailed review of all the BambooHR features that help a business run a successful cloud-based HR system.

Editor’s note: From my research and testing of the BambooHR platform, I can freely say that this is an excellent option for managing each human resource aspect. The provided features are nicely organized, and the interface is very user-friendly. As a result, BambooHR is among the best options for general HR software, and it makes the recruiting process run efficiently.

BambooHR – What Is It?

BambooHR is a cloud-based online human resource management system. It is the official definition of the BambooHR platform, but it offers much more than just a human resource management system. The platform was designed by two enthusiasts who created an HR platform that took things beyond the simple spreadsheet. BambooHR was founded in 2008 by Ben Peterson and Ryan Sanders, and it’s considered one of the best on the market.

BambooHR’s design helps both employers and employees and has an excellent user interface. First and foremost, BambooHR is a human resource management platform, but with the many add-ons, the platform becomes much more than just an HR system.

Employers can manage all the essential features related to employee records, benefits tracking, document storage, standard reporting, and more. In addition, the employees get access to the employee self-service portal. They can manage time off, access the employee directory and the company calendar, access the mobile app, and use it with a single sign-on.

BambooHR Features

The BambooHR features are designed to accommodate the needs of small to medium businesses with up to 1,000 employees. Here I provide a list of features that are available within the BambooHR platform. Please note that the list is a collection of all the offered features, and the particular features depend on the price plan you select.

The BambooHR offerings are organized per feature, and I’ll keep the same outline system here:

  • HR Management
    • Employee records
    • Benefits tracking
    • Standard reporting
    • Document storage
    • Standard access levels
    • Standard workflows and approvals
    • Standard email alerts
  • Employee self-service
    • Time-off management
    • Employee directory and organizational charts
    • Company calendar
    • Mobile app
    • Single sign-on
  • Hiring and Onboarding
    • Applicant tracking system (ATS)
    • Onboarding
    • Offboarding
    • Electronic signature
    • Training tracking
  • Customer Support
    • Email support
    • Customer support webinar library
    • Telephone support
  • Advanced components
    • Advanced reporting
    • Tailored workflows and approvals
    • Custom access level
    • Custom email alerts
    • Custom tabs and fields
    • Company branding
    • Audit trail
  • Integrations/Data Sharing
    • BambooHR Open API
    • BambooHR Marketplace

Apart from the standard BambooHR features, the platform offers plenty of add-ons that bring many extra services and significantly improve HR management. These are:

  • Payroll
    • Single source of data
    • Full-service tax filing
    • Comprehensive reporting
    • Employee access
    • Exceptional customer support
    • Data security
    • End-of-year forms
  • Time Tracking
    • Daily time entry
    • Employee timesheet
    • Automatic reminders
    • Approval workflow
    • Automatic overtime calculations
    • Report to Payroll
  • Performance Management
    • Goals
    • Peer feedback
    • Self/Manager assessment
    • Employee performance report
    • Company performance report

From the list of features above, you can better grasp the extent of BambooHR’s features. However, as you can note, the essential features are mainly aimed at the needs of small and medium businesses – management of employee records and tracking.

On closer inspection, the features provided by BambooHR are desirable for companies and HR departments that deal with plenty of hirings. In addition, the integrated applicant tracking system is a desirable feature as it dramatically simplifies the recruiting process and helps both the employer and employee get settled better in their new roles.

The advanced features offer plenty of functionalities, and the add-ons make BambooHR among the most versatile all-in-one HR and payroll management systems available today. In addition, the mobile app helps with recruiting and hiring when on the go and is available for Android and iOS users.

To get more features, BambooHR supports plenty of third-party integrations. You can see all the available integrations supported by BambooHR on their Marketplace page available via the official website.

BambooHR Pricing Plans

BambooHR offers two pricing plans: Essentials and Advantage. The features of both plans vary greatly, as do the prices. To find out the exact price, you will have to contact the platform; depending on your needs, you will get a free price quote.

I’ve contacted them and got a quote for both pricing packages for a US-based company with 50 employees. (Please note that these prices are just a guideline, you will have to contact them for an exact price, as the price is dynamic-per-employee and as the number of employees rises, the price is subjected to discounts.)

Essentials: $4.95/employee/month – this plan includes employee directory and records, document storage, standard access levels, employee self-service, benefits tracking, time-off management, company calendar, and mobile app access. The Essentials plan comes with email support and access to the webinar library.

Advantage: 8.25/employee/month – this plan has everything the Essentials plan offers, with many more additional features like employee onboarding and offboarding, Applicant Tracking System (ATS), electronic signatures, advanced and custom reports, training tracking, custom alerts, company branding and more. The Advantage plan comes with email support, access to the webinar library, and phone support.

To see if the BambooHR features would suit your needs, you can take advantage of their free trial. To do this, you need to register with your company info, and you can see a lot of the offered features of the platform.

I’ve prepared the following table comparing the essential offerings versus its main competitors:

BRAND PRICE (BASIC SERVICE) WHAT IS ON THE PLAN
BambooHR Free trial; Individual dynamic-per-employee price Great for small to mid-sized businesses, employee records, benefits tracking, reports, document storage, employee self-service, standard email alerts, email support
Zoho People Free trial; $0.83 per user per month, additional up-sells Good HR services, human resources, employee self-onboarding, employee database, timesheets
GoCo $5/month per person + customized price Excellent HR services, hiring, onboarding, employee self-service, and MagicDocs; the additional services come with a higher price
Gusto Free trial; $149 + $12 per person per month Payroll and HR service provider, with the real HR plan, you get a complete HR administration software

Comparing BambooHR with Other HR Services

Here are the main differences and similarities between BambooHR and its main competitors. I’ve opted to compare BambooHR with Gusto, Zoho People, and GoCo. All these platforms have good features that enable a business to manage human resources and get additional features depending on the platform.

BambooHR, like Gusto and Zoho People, has scalable features that fit the needs of different-sized companies. The essential plans of all of these come with an employee self-service portal and good benefits tracking features. For example, BambooHR is primarily an HR management platform with payroll as an add-on. On the other hand, Gusto is primarily a payroll service with HR management as an add-on.

These HR platforms have mobile apps, but all have different designs and different levels of functionalities. For example, the Gusto mobile app works great, as does the GoCo mobile app, but users have found that the BambooHR mobile app could use several improvements. These pertain to the app’s user interface, usability, navigation, and benefits management feature.

Here I bring you a comparison table, comparing the features to its main competitors.

Zoho People​

BRAND PRICE FUNCTIONALITY EASE OF USE CUSTOMER SUPPORT INTEGRATIONS
BambooHR N/A 4.5 4.5 5 4
Zoho People 5 4.5 5 4.5 4
GoCo 5 5 5 5 4.5
Gusto 3.5 5 4 4 5

BambooHR User Experience

Upon getting a closer look at the BambooHR HR management platform, I can say that this platform has an excellent user experience. The main dashboard is very well designed and easily managed. In addition, the homepage contains all the essential information about the company and displays the scheduled appointments and announcements.

User Experience 1

The main page also outlines all the benefits and important reminders, reports, and employee and applicant training info.

User Experience 2

User Experience 3

Adding a new employee to the BambooHR platform is very simple. You can add all the pertinent employee information to the system. You can opt to send a new hire packet to your new employee and have them enter their own personal info, along with signing the vital paperwork and seeing their new team.

User Experience 4

The standard reports provided by BambooHR are very nicely outlined and detailed. These reports bring every bit of info about the current state of your employees.

User Experience 5

I found that the BambooHR platform is straightforward to use, and I like all its features. The navigation is simple, and depending on your price plan, you can customize it to fit your needs. It is a fantastic thing, as the design is clean and everything is nicely visible. Additionally, the platform allows for custom settings for all the available features.

User Experience 6

BambooHR Customer Service

So far, BambooHR enjoys an excellent online reputation. It has an overall rating of 4.5-stars on CapTerra and other online review sites. In addition, the users of the Essentials package get email support that is available from Monday to Friday from 8 AM to 5 PM MST. To help its customers, BambooHR organizes weekly customer success webinars that cover each aspect of the BambooHR platform.

In addition, users get phone support in the Advantage package, which is accessible from Monday to Friday from 8 AM to 5 PM MST. The customer support toll-free phone number is 1-866-387-9595. The company is also active on social media, and you can find some interesting info on their social media profiles. The customer support team is in-house and US-based and is knowledgeable, polite, and capable of handling each client inquiry.

Customer Service

The official BambooHR website also has a resources page with a blog section, content library, webinar library, and plenty of HR guides to help you manage HR. Overall, this platform has all its bases covered in customer support, which I find appealing in an HR management platform.

BambooHR Online Security

As BambooHR is a cloud-based platform, it is prone to all the online risks as any other platform. However, the platform has proper encryption. All customer data is encrypted in transit, and the sensitive fields are encrypted at rest. The Zero Trust model is used to keep data locked and secured at every level.

The platform urges each user to create strong passwords with at least ten characters, including lower and uppercase letters, numbers, and special symbols to keep client accounts safe and secure. There is also multi-factor authentication. You can enable this option from the settings in the main platform, and once enabled, you’ll need a password and a code generated by an authenticator app. The 2-Step Login adds another layer of security and protection to your account.

FAQs

Is BambooHR Legit?

Yes, BambooHR is a legitimate HR platform that has been active since 2008. It has grown into a complete HR management system with plenty of functionalities that help small and medium businesses manage every aspect of their human resource needs.

What Can BambooHR do?

BambooHR offers HR management services, benefits management, hiring, and onboarding, applicants tracking system, employee self-service, along with add-ons like payroll, time tracking, and performance management.

BambooHR is a platform that collects and organizes all relevant information related to your employees and helps businesses manage all vital assets like hiring, onboarding, preparing compensation, and building a better company culture.

Does BambooHR Do Payroll?

Yes, BambooHR has its add-on payroll solution called TRAXPayroll. The payroll add-on seamlessly integrates with the HR platform, and all the critical data sync between these two. There is no need to enter employee info twice, and you can quickly and easily run payroll. The payroll integration comes with comprehensive reporting, excellent customer support, and full-service tax filing.

How Much Does BambooHR Cost?

There is no pre-set pricing plan, and you need to contact BambooHR for a free price quote. The pricing varies depending on the number of employees and the selected features, and there is a significant per-employee discount in most cases.

Is BambooHR secure?

BambooHR is a cloud-based platform, but it has several security measures in place to keep customer data safe. For example, there are encryption protocols and secure data centers where all essential data is kept. In addition, the company employs the Zero Trust model and has a 2-Step Login option for another layer of security.

Conclusion

BambooHR is a great option for a human resource management system. This cloud-based system has plenty of features that enable proper management of all the aspects of HR: hiring, onboarding, time tracking, preparing compensation, and much more. While the pricing plans are higher than the competition, the features and user-friendly design make BambooHR a very appealing option.

The BambooHR features are well-balanced; there is a personalized Human Resource Information System (HRIS), applicant tracking system (ATS), payroll add-on, and other more features that make BambooHR among the best HR platforms available today.

Daniel Lewis
Daniel Lewis
Daniel Lewis is an MBA accredited investment professional who wants to assist small business owners to gain access to finance. After going through many channels for funding, Lewis has found that getting the first loan right is vitally important for future success.

Leave a Review